Terms and Conditions
Effective 6 August 2026 · The CA Office
These terms govern your use of the infrastructure monitoring and backup service operated by The CA Office ("we", "us"), provided through https://monitor.thecaoffice.com ("the Service"). By registering an organisation, accepting an invitation, or otherwise using the Service, you agree to these terms on behalf of yourself and the organisation you represent.
1. Eligibility and authority
The Service is offered to businesses and organisations, not to consumers for personal use. By registering an organisation you confirm that you are authorised to bind that organisation to these terms, and that the details you provide are accurate.
2. Accounts and access
Accounts are personal to the individual named on them and must not be shared. You are responsible for keeping credentials confidential and for all activity under your account. Organisation owners and administrators control who is invited, what role each member holds, and when access is withdrawn; removing a member is your responsibility, not ours.
We verify mobile numbers by one-time password at registration. You must give a number you control, and keep it current.
3. Your data and your systems
The Service monitors infrastructure that you own or are authorised to monitor. You confirm that you have the right to collect logs, metrics and configuration from every device you connect, and to have us process that information on your behalf. You remain responsible for the lawfulness of what you collect, including any personal data contained in logs.
Data belonging to each organisation is held in that organisation's own isolated environment. We do not use your monitoring data to provide the Service to any other customer.
4. Acceptable use
You must not use the Service to:
- monitor, scan or probe systems you do not own or have permission to test;
- store or transmit unlawful material, malware, or content that infringes another party's rights;
- attempt to gain access to another organisation's environment, or to our underlying infrastructure;
- circumvent capacity, rate or seat limits applied to your plan; or
- resell or provide the Service to third parties without our written agreement.
We may suspend an organisation immediately where we reasonably believe these restrictions have been breached, or where continued use threatens the security or stability of the platform or another customer.
5. Availability and support
We aim to keep the Service available continuously, but we do not guarantee uninterrupted operation. Planned maintenance will be notified in advance where practicable. Availability commitments, if any, are those set out in a separate written agreement or order form; in the absence of one, the Service is provided on a reasonable-efforts basis.
A monitoring service can fail to detect or report a fault. You must not rely on the Service as your only safeguard against downtime or data loss.
6. Fees
Fees, billing frequency and included capacity are those stated on your order form or invoice. Fees are exclusive of GST and other applicable taxes unless stated otherwise. Unpaid invoices may lead to suspension after reasonable notice. Refunds are governed by our Refund Policy.
7. Third-party components
The Service is built on open-source components including Grafana, Prometheus, Loki, syslog-ng, Cacti and restic, each provided under its own licence. Your use of those components through the Service is subject to those licences. We are not responsible for defects originating in third-party software beyond applying available updates in the ordinary course.
8. Your organisation's web address
Your services are reached at an address derived from your organisation name. Issuing the HTTPS certificate that secures it enters that address in public Certificate Transparency logs, so the existence of your account becomes publicly discoverable. This is inherent to how certificates are issued and cannot be disabled for a single address. Tell us before activation if you would rather we used a neutral label; see our Privacy Policy for detail.
9. Intellectual property
We retain all rights in the Service, its interfaces and its documentation. You retain all rights in your monitoring data and configuration. You grant us only the licence needed to host, process and display that data in order to provide the Service to you.
10. Termination and data return
You may stop using the Service at any time. On termination we will make your monitoring data available for export for 30 days, after which it and the containers holding it are deleted. We may terminate for material breach that is not remedied within 15 days of notice, or immediately in the circumstances described in clause 4.
11. Liability
To the extent permitted by law, neither party is liable for indirect or consequential loss, loss of profits, loss of business, or loss of data that could reasonably have been prevented by your own backups. Our total liability in any twelve-month period is limited to the fees you paid for the Service in that period. Nothing in these terms limits liability for fraud, or for any liability that cannot be excluded by law.
12. Confidentiality
Each party will keep the other's non-public information confidential and use it only for the purposes of the Service. This obligation survives termination.
13. Changes to these terms
We may update these terms. Material changes will be notified to organisation owners by email or in the control panel at least 15 days before they take effect. Continuing to use the Service after that date constitutes acceptance.
14. Governing law
These terms are governed by the laws of India. The courts at Mumbai have exclusive jurisdiction, save that either party may seek injunctive relief in any competent court.
Contact
The CA Office
A102 Shram Siddhivinayak,
Wadala Truck Terminal, Wadala East,
Mumbai 400037
Email: hello@thecaoffice.com